How to Submit New or Missing Information for Your sherpa° Application

✅ Step-by-Step Instructions

1. Log in to your sherpa° account
   Go to apply.joinsherpa.com and sign in using the email address you used to start your application.

2. Navigate to “My Applications”
   After logging in, you’ll see a list of your applications.

3. Select the application with the request
   Find the application marked "Action Required" and click on it.
   You’ll see a message like this:

4. Click the “Provide updated information” button
   This will open the form where you can upload documents or fill in missing details.

5. Follow the on-screen instructions
   Complete all required steps as prompted.

6. Watch for the success message
   When you see:
   “Success – You are all set. We've received your new details. We'll review them and notify you if anything else is needed.”
   You're done!

🔔 What Happens Next?

After you submit the updated information, here’s what you can expect:

• If everything looks good:
  You’ll receive an email confirmation once we’ve submitted your application to the government.

• If something needs correction:
  We’ll email you again asking for another document or clarification.

• When a decision is made:
  We’ll notify you by email once the government approves or denies your application.

Still Need Help?

If you're stuck or have questions, contact our support team at support@joinsherpa.com — we're here to help.