We know that applying for a visa or travel authorization can be stressful, especially when you're dealing with complex government websites, strict document requirements, and non-refundable fees.
Even experienced travellers can run into unexpected errors.
💡 Why We Created It
To help ease the process and give you more peace of mind, we offer Reapply & Rejection Protection as an optional add-on. It’s designed for situations where:
- You accidentally submitted incorrect information
- Your application gets rejected by the destination government
With this add-on, you'll get a second chance to apply, without having to pay Sherpa°’s service fee again.
🔄 What It Covers
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Sherpa will only process reapply requests up until, but not including, the day of travel specified in the initial application.
For example, if your initial application specifies a travel date of July 25, you can only request a reapplication up until July 24.
Sherpa will only process reapplies if the government allows reapplication. If reapplication is not permitted by the destination government, Sherpa can only offer a refund.
Eligible refunds based on these terms will cover the value of the government application fee and Sherpa service fees. The Reapply & Rejection Protection fee is non-refundable.
This coverage only applies to eVisa & ETA services purchased from Sherpa as part of this transaction. It does not apply to other purchases such as flights, hotels, or tours.
In cases of a reapply, the new application must be for the same applicant as the initial application.
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Very important: Reapply & Rejection Protection only applies to the same product type you originally purchased.
Example: If you applied for a single-entry eVisa for Vietnam but actually needed a multiple-entry eVisa, this protection does not cover the switch. You would need to submit a new application for the multiple-entry visa and pay the applicable fees.
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Refunds are only offered in the case of an application being rejected. Reapply & Rejection Protection does not cover refunds in cases where:
A visa is no longer required or valid due to changing government policies
A trip is disrupted due to general border closures or restrictions
Any situation other than an individual rejection of an application
📸 How to Add It
Take a look at the screenshots below to see where to add Reapply & Rejection Protection during the checkout process.
Take a look at the screenshots below to see how to add Reapply & Rejection Protection to your order:
🔗 Need Assistance?
If you purchased Reapply & Rejection Protection and need help, contact us here and our team will assist you right away.
To know more about government fees, please visit our Terms & Conditions.
