If you’ve received your eVisa or eTA approval email and noticed incorrect information on the document, don’t worry, here’s what to know and how to proceed.
🧾 Why Did This Happen?
Our system is increasingly automated and now supports passport scan validation for many destinations. When passport scans are required, our platform automatically verifies that your application details match the information on your document. If issues are flagged, such as name mismatches or unreadable images, a specialist may step in to review your application before submission.
However, some destinations don’t require a passport scan. In those cases, we rely entirely on the details you enter during the application process and submit that information directly to the government. If something was entered incorrectly, it may appear that way on your approved document.
You can learn more in our Terms & Conditions.
✅ What You Don’t Need to Worry About
Some mistakes won’t affect your ability to travel and don’t require corrections or reapplication, such as:
- Phone number
- Home address
- Accommodation details
These can typically be confirmed verbally at border control if needed.
❗What Requires a New Application
If any of the following are incorrect, you may need to submit a new application:
- Full name
- Passport number
- Passport issue or expiry dates
- Date of birth
- Arrival date
🔄 Reapply & Rejection Protection
If you purchased our Reapply & Rejection Protection add-on, you’re entitled to one free reapplication. Simply submit a request here and we’ll help you through the next steps.
🔗 Still Have Questions?
We’re here for you. Contact us here and we’ll get back to you as soon as possible.
