We understand how frustrating it can be to have your application denied. While we help facilitate the process, the final decision lies entirely with the government of the destination country.
đźš« Why Was My Application Denied?
Governments don’t always explain why an application is refused, but some common reasons include:
- Criminal history
- Past deportation or immigration violations
- Passport expired or invalid
- The headshot photo does not meet the required specifications
- Identity details don’t match official records
- Insufficient explanation of travel purpose
- Name matches someone on a travel ban list
- Incorrect or missing documentation
- Suspicion of intent to overstay visa validity
Unfortunately, once a decision is made, we can’t influence or appeal it on your behalf.
🔄 What Can I Do Next?
If your application has been denied:
- Double-check all the information you submitted.
- Make sure your passport and documents meet the destination’s requirements.
- You may be eligible to apply again, depending on the destination.
âś… Did You Purchase Reapply & Rejection Protection?
If you added the Reapply & Rejection Protection add-on to your order, you're eligible for a free reapplication. Submit a request here, and we’ll help guide you through the next steps.
What It Covers
- Sherpa will only process reapply requests up until, but not including, the day of travel specified in the initial application. For example, if your initial application specifies a travel date of July 25, you can only request a reapply up until July 24.
- Sherpa will only process reapplies if the government allows reapplication. There are some cases where governments do not allow applicants to reapply, in which case Sherpa can only offer a refund.
- Eligible refunds based on these terms will cover the value of the government application fee and Sherpa service fees. The Reapply & Rejection Protection fee is non-refundable.
- This coverage only applies to eVisa & ETA services purchased from Sherpa as part of this transaction. This coverage does not apply to other purchases made through Sherpa. This coverage does not apply to any other travel products or services, such as flights, hotels, or tours.
- In cases of a reapply, the new application must be for the same applicant as the initial application.
- Refunds are only offered in the case of an application being rejected. Reapply & Rejection Protection does not cover refunds in cases where (1) a visa is no longer required or is no longer valid due to changing government policies, (2) a trip is disrupted due to general border closures or restrictions, or (3) any other case that is not an individual rejection of an application.
đź”— Need More Help?
Do you still have questions or are unsure how to proceed? Contact us here, and our team will be happy to assist you.
