To change your email address, you must contact our support team through the official support form or by email to request a manual update.
What You Need to Know
For security and privacy reasons, travelers cannot currently update the email address associated with an order or account directly through the Sherpa° dashboard. Since your email address is used to deliver travel documents and status updates, we must verify your identity before making any changes. When you reach out, please include your Sherpa° order number (which begins with "SH"), the current email address on the order, and the new email address you would like to use.
Our Recommendation
We recommend submitting your request through our online support form for the fastest processing. To ensure a smooth verification process, please attach a copy of the photo page of your passport or a screenshot of your order confirmation. This allows our team to quickly confirm that the request is coming from the account holder and prevents delays in delivering your travel authorizations to the correct inbox.
A Quick Tip
If you are expecting an email from us and haven't seen it, check your spam or junk folder before requesting an address change. Many travelers find our updates there, which may save you the time of waiting for a manual email update from our support team.
