We understand that circumstances change, and you may need to cancel your application. If your application hasn't been submitted to the government for processing, then your application can be cancelled. Here's how you can do it:
Quick Cancellation Steps
- Sign in to your account
- Navigate to "My Applications" in your dashboard
- Select the application you wish to cancel
- Click the "Cancel Application" button
- Confirm your decision
Refund Eligibility
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If your application hasn’t been processed, you can request a refund from your My Applications page.
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Refunds are issued automatically and reach most travellers in less than 7 days.
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If your application has already begun processing, you won’t see the option to cancel. In this case, you can contact our support team to request a review.
What Happens Next
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If eligible, your refund will be processed automatically. In some cases, this may happen without an email confirmation.
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Processing times may vary depending on your payment provider.
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All information you provide will be handled in accordance with our Privacy Policy.
Frequently Asked Questions
Can I get a refund if only part of my order is cancelled?
Yes. Refunds will be reviewed and processed if you’re eligible.
How do I know if I can still cancel?
If you see the “Cancel Application” button in your My Applications page, your order is still eligible for cancellation. If you don’t see it, your application has already started processing.
What if I just want an update, not a cancellation?
Please contact our support team for an application status update.
