If you’re applying for an Electronic Travel Authorization (ETA) for Sri Lanka, you may notice slower approvals than usual.
Sri Lanka’s government system is currently experiencing a temporary technical disruption that is delaying ETA confirmations. This is not a travel ban or policy change - travel is still allowed.
We’re sharing the latest guidance below so you can plan with confidence.
What’s happening
Sri Lanka’s ETA platform is temporarily delayed in issuing approval notices.
This means:
Applications can take longer than normal to process
You might not receive your approval before departure
Entry to Sri Lanka is still permitted
Authorities have advised that travellers who have already applied may still travel and can be assisted on arrival if needed.
Can I still travel if my ETA isn’t approved yet?
Yes.
If you’ve already submitted your application, you can still travel. We recommend bringing:
Your ETA application confirmation
Your passport and travel itinerary
These documents show that you applied before departure.
Airlines and border officials may use this information to support your entry.
Should I still apply now?
Yes, we’re continuing to accept applications.
However, we recommend applying as early as possible. While this disruption continues, please allow extra time between applying and your travel date.
If your trip is very soon, approval may not arrive before departure.
What if my ETA isn’t approved in time?
We’re here to help.
If your approval hasn’t come through before your planned departure and you prefer not to travel without it, you can contact us for:
A full refund or
Help with next steps
Reach us anytime at support@joinsherpa.com.
How we’re supporting you
We’re actively:
Monitoring government updates
Submitting applications as usual
Providing the latest guidance to travelers
Offering flexible support if delays impact your plans
As soon as processing returns to normal, timelines should improve.
Tips for smoother travel
Apply early whenever possible
Keep proof of your application
Check your email for updates
Contact us if your travel date is close and you have concerns
Need help?
If you have questions about your application or travel timing, our team is ready to guide you.
Email support@joinsherpa.com and include your order number so we can assist quickly.
