Most eTickets are issued immediately, but occasional delays can happen.
What You Need to Know
While the Dominican Republic eTicket is typically processed right away, delays can occur due to high traffic on government systems, public holidays, or missing or incorrect information in the application.
sherpa° monitors every application and will notify you if any updates or additional steps are required. You’ll receive an email notification once your application is submitted, and another once it's been processed.
Our Recommendation
Start by checking your email inbox, including your spam or junk folder, for any updates. Make sure the email address you provided was entered correctly. If you’re within 24 hours of your travel date and still haven’t received your eTicket, please contact our support team. You can create a support request here.
A Quick Tip
Submitting your application early helps avoid unnecessary stress or delays. sherpa° will handle the timing so your eTicket is submitted on schedule for your trip.
