We understand how frustrating technical issues can be. Here’s what you need to know if you're having trouble submitting a form linked through Sherpa°.
🔗 Why Isn’t the Form Working?
The forms we link to are owned and operated by government agencies or airlines. Sherpa° does not create or approve these forms; we simply redirect you to the appropriate official resource.
🛠️ Troubleshooting Steps
Here are a few things you can try:
- ✅ Double-check that all required fields are filled out correctly
- 🌐 Turn off Google Translate, as it can interfere with form functionality
- 🔁 Try switching browsers—most forms work best in Google Chrome
- ⏳ Wait and try again later if the page isn’t loading properly—there may be temporary downtime on the government’s site
🏛️ Still Need Help?
If you're still unable to submit the form, we recommend reaching out to:
- The nearest embassy or consulate of the destination country
- The airline, if it's an airline-specific form
They can offer the most accurate guidance on form requirements and submission issues.
Need help understanding what the form is for? Contact us here and we’ll do our best to assist!
