Introduction
Current List of Sherpa's Sub-processors
| Name | Address | Services provided | Lawful Transfer Mechanism |
| Okta Inc. (Okta Workforce Identity & Auth0) | 100 First Street, Suite 600, San Francisco, California 94105 |
Used for secure identity and access management across our organization, and external identity and access management across our services. | Standard Contractual Clauses |
| Bright Data Inc. | 229 W 36th Street, New York, NY 10018 |
Used internally for application processing (web proxy). | Standard Contractual Clauses |
| Ada Support Inc. | 371 Front Street W, Suite 314 Toronto, ON M5V 3S8 |
Used to receive customer support tickets (live chat), and provide self-service support to customers. | Standard Contractual Clauses |
| OpenAI, Inc. | 3180 18th Street, San Francisco, CA 94110 |
Used to provide a variety of non-PII-related information services, such as live translations and AI-powered automation. | Standard Contractual Clauses |
| Zendesk, Inc. | 989 Market Street San Francisco, CA 94103 |
Used to receive and track customer support tickets. | Standard Contractual Clauses |
| Google, LLC. | 1600 Amphitheatre Pkwy Mountain View, CA 94043 |
Used internally for cloud hosting functionality, productivity and collaboration, and metric reporting (Looker product used to provide reporting functionality to partners). | Standard Contractual Clauses |
| Slack Technologies, Inc. (Salesforce, Inc.) | 500 Howard Street San Francisco, CA 94105 |
Used to communicate with remote support agents and engineers within Sherpa. | Standard Contractual Clauses |
| Twilio Inc. | 375 Beale St #300 San Francisco, CA 94105 |
Used to send programmatic emails related to the Sherpa product (eVisa applications) and operate our voice support technologies. | Standard Contractual Clauses |
| Lithic, Inc. | 148 Lafayette Street New York, NY 10013 |
Used internally to facilitate outbound payments. | Standard Contractual Clauses |
| Notion Labs Inc. | 2300 Harrison St San Francisco, CA 94110 |
Used internally for company wiki, document repository and file storage. | Standard Contractual Clauses |
| Microsoft Corporation | 81 Bay Street #4400- Toronto, ON M5J 0E7 |
Used internally for collaboration and developer operations features (Azure Pipelines, Artifacts, Repos). | Standard Contractual Clauses |
| Amplitude, Inc. | 201 3rd Street, Suite 200 San Francisco, CA 94103 |
Used to monitor and analyze Sherpa application performance and interactions. | Standard Contractual Clauses |
| Zapier, Inc. | 548 Market St. #62411. San Francisco, CA 94104 | Used internally for low/no-code automation. | Standard Contractual Clauses |
| Stripe, Inc. | 354 Oyster Point Blvd South San Francisco, CA 94080 |
Used for accepting payments from customers. | Specific Contractual Clauses |
| Plooto, Inc. | 325 Front Street West, 4th Floor Toronto, ON M5V 2Y1 |
Used internally to send payments to partners and vendors/suppliers. | Standard Contractual Clauses |
Sherpa Affiliates
| Subprocessor | Location | Related Product Family | Lawful Transfer Mechanism |
| SupportNinja | Dallas, Texas | Specific | Standard Contractual Clauses |
| Team Karimganj | Karimganj, India | Specific | Standard Contractual Clauses |
| American Visa Run Inc. | Wilmington, Delaware | Specific | Standard Contractual Clauses |
| Dutch Visa Run B.V. |
Den Haag, Netherlands
|
Specific | Standard Contractual Clauses |
| Visa Run Inc. | Toronto, Ontario | All | Standard Contractual Clauses |
Updates
Sherpa will notify customers in advance of any changes to sub-processors using this article by providing email notice to Customer's technical contact. Customer may provide reasonable objection to Sherpa by email to privacy@joinsherpa.com in accordance with the Agreement between Sherpa and Customer.
Last updated: July 22, 2024
