Introduction
Current List of Sherpa's Sub-processors
| Name | Address | Services provided | Lawful Transfer Mechanism |
| Bright Data Inc. | 229 W 36th Street, New York, NY 10018 |
Used internally for application processing (web proxy) | Standard Contractual Clauses |
| Ada Support Inc. | 371 Front Street W, Suite 314 Toronto, ON M5V 3S8 |
Used to receive customer support tickets (live chat), and provide self-service support to customers | Standard Contractual Clauses |
| Zendesk | 989 Market Street San Francisco, CA 94103 |
Used to receive and track customer support tickets | Standard Contractual Clauses |
| Google, LLC. | 1600 Amphitheatre Pkwy Mountain View, CA 94043 |
Used internally for cloud hosting functionality, productivity and collaboration, and metric reporting (Looker product used to provide reporting functionality to partners). | Standard Contractual Clauses |
| Slack Technologies, Inc. | 500 Howard Street San Francisco, CA 94105 |
Used to communicate with remote support agents and engineers within Sherpa | Standard Contractual Clauses |
| Twilio Inc. | 375 Beale St #300 San Francisco, CA 94105 |
Used to send programmatic emails related to the Sherpa product (eVisa applications) | Standard Contractual Clauses |
| Notion Labs Inc. | 2300 Harrison St San Francisco, CA 94110 |
Used internally for company wiki, document repository and file storage | Standard Contractual Clauses |
| Microsoft Corporation | 81 Bay Street #4400- Toronto, ON M5J 0E7 |
Used internally for collaboration and developer operations features (Azure Pipelines, Artifacts, Repos) | Standard Contractual Clauses |
| Amplitude, Inc. | 201 3rd Street, Suite 200 San Francisco, CA 94103 |
Used to monitor and analyze Sherpa application performance and interactions | Standard Contractual Clauses |
| Zoom Video Communications, Inc. | 55 Almaden Blvd Fl 6 San Jose, California, 95113 |
Used for video conferencing and VoIP services | Standard Contractual Clauses |
| Zapier, Inc. | 548 Market St. #62411. San Francisco, CA 94104 | Used internally for low/no-code automation | Standard Contractual Clauses |
| Stripe, Inc. | 354 Oyster Point Blvd South San Francisco, CA 94080 |
Used internally for payment processing of eVisa applications (Stripe Issuing product) and accepting payments from customers | Specific Contractual Clauses |
| Plooto, Inc. | 325 Front Street West, 4th Floor Toronto, ON M5V 2Y1 |
Used internally to send payments to partners and vendors/suppliers | Standard Contractual Clauses |
Sherpa Affiliates
| Subprocessor | Location | Related Product Family | Lawful Transfer Mechanism |
| SupportNinja | Dallas, Texas | Specific | Standard Contractual Clauses |
| Team Karimganj | Karimganj, India | Specific | Standard Contractual Clauses |
| American Visa Run Inc. | Wilmington, Delaware | Specific | Standard Contractual Clauses |
| Dutch Visa Run B.V. |
Den Haag, Netherlands
|
Specific | Standard Contractual Clauses |
| Visa Run Inc. | Toronto, Ontario | All | Standard Contractual Clauses |
Updates
Sherpa will notify customers in advance of any changes to sub-processors using this article by providing email notice to Customer's technical contact. Customer may provide reasonable objection to Lever by email to privacy@joinsherpa.com in accordance with the Agreement between Sherpa and Customer.
Last updated: July 4, 2023
