Frequently Asked Questions
I need help! How do I contact Sherpa?
In order to get in touch with our support team, please create a ticket by clicking here. Please include a description...
My eVisa application requires proof of accommodation. What should I include?
The proof of accommodation required for an eVisa application can be a photo or document of your reservation that incl...
What kind of headshot picture should I use?
Follow these guidelines when submitting your headshot picture: Do not take a photograph of the photo in your passp...
What’s the best way to upload an image of my passport biodata page?
Some eVisa applications require a photo of your passport's biographical data page. Follow these key guidelines to ens...
How early can I submit my application?
You can submit your applications to us at any time. We will make sure that your applications are processed at the rig...
Why haven't I received my eVisa/ESTA/eTA yet?
Due to the current instability in the entry requirements for many countries, we are processing the applications close...
What's the difference between an eVisa and an eTA?
While eVisas and eTAs often seem identical to travelers, there is an important practical difference between the two.G...
Why was my application refused?
Depending on the destination, your application may have been refused due to any of the following reasons:Past crimina...
There is incorrect information in your data. What do I do?
While we strive to ensure that all information provided by Sherpa is up to date at all times, restrictions, and proce...
Where do I enter my middle name?
If your middle name is on your passport, please enter it after your first name and middle name in the given name fiel...
What do I do if Sherpa doesn't offer an eVisa to my destination?
If we are unable to offer an eVisa for the destination you are traveling to, we suggest contacting their embassy to g...
What are the terms & conditions that apply when using Sherpa's services?
For Sherpa's terms & conditions, please click here.
What is Sherpa's privacy policy?
In order to apply for your eVisa, we need some personal information as required by the relevant government. Sherpa do...
Why do you need to know my _______?
We sometimes get questions about the type of information that we're asking for. Depending on the destination, applica...
I am travelling to multiple places in the country. How do I enter my accomodation?
When filling out an application, you only need to enter your first place of stay in the country.If you are travelling...
So you need an embassy visa...
What is an Embassy Visa?An embassy visa is a traditional paper visa offered by the government of the country that you...
I ordered multiple eVisas. Why did I only receive one?
We deliver your visas as soon as they are approved, and some governments process applications at different times. Thi...
Do I need to print my eVisa/eTA?
If you receive a PDF copy of your eVisa or eTA, we recommend that you print two copies to bring with you while travel...
I made a mistake on a recently submitted application. How can I change it?
If you've recently submitted an application for an eVisa, we may still be reviewing it. During this time we are happy...
What's going on with my eVisa application?
We review applications before submitting them to the relevant government. This helps ensure that applications are app...
Why haven't I received my eVisa/eTA?
Some countries only accept visa submissions a few months in advance. Sherpa still accepts submissions outside this wi...