Our support team will do their most to assist you with your visa application. You can get more information or assistance through the following ways:
- Our team is always improving our FAQ to provide accurate answers too. Feel free to look up your question here and check if we have already answered it.
- However, if you need direct assistance, please create a ticket by clicking here.
Please include a description of your issue and any other relevant details. Our team will review your issue and respond as soon as we can. If possible, create the ticket using the same email address that you used on your order, but if you are not able to do so please be sure to include your order number which is included on your confirmation email and starts with 'SH'. - If you prefer, don't hesitate to get in touch with us via chat (at the bottom right of your screen). Sam is our chatbot based on AI that will try to help you and escalate it to a ticket if you need help from our human agents. Some examples of questions we usually receive:
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- What's the status of my application?
- I need help with an application (upload documents, receive the approval details again, etc)
- I need to check travel requirements to a specific destination (for this one, we advise searching it on our Travel Requirements database and make sure you click to see the details)
Priority is always given to travelers who are approaching their departure date, but we do our best to respond to all tickets as soon as possible.
