In order to get in touch with our support team, please create a ticket by clicking here.
Please include a description of your issue and any other relevant details. Our team will review your issue and respond as soon as we can. If possible, create the ticket using the same email address that you used on your order, but if you are not able to do so please be sure to include your order number which is included on your confirmation email and starts with 'SH'.
Priority is always given to travelers who are approaching their departure date, but we do our best to respond to all tickets as soon as possible.