I need help! How do I contact Sherpa?

Article author
Andrew

In order to get in touch with our support team, please create a ticket by clicking here.

Please include a description of your issue and any other relevant details. Our team will review your issue and respond as soon as we can. If possible, create the ticket using the same email address that you used on your order, but if you are not able to do so please be sure to include your order number which is included on your confirmation email and starts with 'SH'. 

Priority is always given to travelers who are approaching their departure date, but we do our best to respond to all tickets as soon as possible.

 

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Comments

12 comments

  • Comment author
    Judy Hummer

    What are the size and weight of allowed with the two bags.

     

    0
  • Comment author
    Andrew

    Hi Judy,

    We are an affiliate company dealing with Travel Restrictions and eVisas. You will need to contact your airline directly for this information.

    - Andrew

    1
  • Comment author
    Larisa Chernishov

    Hello, Shepra!

    We are from Israel, and we're gonna travel in Finland from 30.07.21 to 14.08.21. We are completely vaccinated, but we heard that before our back flight to Israel we have to do the Covid test in Finland three days before the flight. Otherwise we cannot board the plane. We heard that this test costs more than 150 euro per one person. Is this information correct?

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  • Comment author
    Andrew

    Hi Larisa,

    Currently, Israel currently requires all travelers to present a negative COVID-19 test result prior to travel. This requirement is not affected by your vaccination status. For more information, including a direct link to the Israeli government source, please look here. I'd recommend keeping an eye on that page as restrictions can change without warning.

    - Andrew

    0
  • Comment author
    Declan keogh

    Planning to fly from Dublin to Sydney via Charlotte and LAX in sept22
    Do I require visas or covid tests

    0
  • Comment author
    michelle METTS

    This is ridiculous. They say contact us 24/7 but you can't get ahold of anyone. I will never use Sherpa again. 

     

    1
  • Comment author
    Lorena

    I have been trying, several times today, to submit again my passport picture and your system does not let me SAVE & EXIT

    1
  • Comment author
    Njchambers82

    Why have 3 out of 4 my ESTA applications been approved and authorised within 1 hour. But the remaining application hasn’t even been approved by Sherpa yet?

    2
  • Comment author
    Elliot Pezzotti

    Hello, 

    I've pay but did not received any confirmation mail, 

    We are now going to Mexico in three days and no news from support or anything,

    I strongly do NOT recommend this method to get ETA visa!! 

    Fingercrossed for someone from support answering me HERE ! 

    0
  • Comment author
    Elliot Pezzotti

    I did made an e-mail to the support and they answered me after few minutes and send us the Eta Visa for Canada ! 

    We can now relax and pack our backpack ! Thanks to Makram from the support who helped me ! 


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  • Comment author
    Kalia Vang
    • Edited

    HELP. Can’t get a hold of anyone. I’ve left multiple call back numbers and messages. I also submitted a request and no response. Leaving to Vientiane LAOS in 16 hrs and still no email of eVisa. Status is still “scheduled”. I need to know if it’s been approved so I print a copy ASAP..I don’t want to be stranded in another country.

    0
  • Comment author
    Elliot Pezzotti

    If you send a message to support they should answer you in the next few hours..

    0

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