My Canadian eTA has been denied, what do I do?

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The decision to approve or deny an application is at the sole discretion of the government. Governments can deny an application for various reasons, but in most cases, they don’t provide specifics.

There are several reasons why the Canadian government might deny an application, including but not limited to:

  • Criminal history
  • Previous deportation from Canada or another destination
  • Incorrect passport data
  • The applicant’s name is similar to one on the travel ban list
  • Already a Canadian permanent resident
  • Already a Canadian citizen

For more information, we advise contacting Immigration, Refugees and Citizenship Canada (IRCC). Due to data protection, they do not disclose specific details. If you received a message with your denial email, please follow the directions provided there.

If your application is denied and you have further questions, do not hesitate to submit a support request here.

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