Why haven't I received my Mexican eTA yet?

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A Mexican eTA application can be submitted a maximum of 30 days before the intended arrival date. Sherpa° still accepts applications outside of this window, and we take into account the processing time of an application and your travel dates to ensure your application is submitted at the appropriate time. 


If you received a status update that your application has been approved but have not received your eTA yet, please let us know by submitting a request


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